NEW YORK- Last year new federal regulations went into effect allowing retailers to sell hearing aids over the counter. This means consumers with mild to moderate hearing loss can now buy hearing aids in-store or online without needing a prescription or formal hearing test. Accordingly, the New York Department of State’s Division of Consumer Protection and Division of Licensing Services is sharing information with consumers to navigate the process of purchasing hearing aids.
“As over-the-counter hearing aids become more readily available on store shelves, making them more affordable and accessible, it’s important for consumers to understand that shopping for these devices may not be as simple as it seems,” said Secretary of State Robert J. Rodriguez. “There are many factors to consider while choosing between over-the-counter and traditional prescription hearing aids, and I urge New Yorkers who are in the process of purchasing hearing aids to read our guidance to help decide which option can best serve their needs.”
Consumers who purchase a hearing aid over-the-counter will not receive a hearing test. Those who visit a registered professional for a hearing aide will be given a test, and the professional will assist the customer with a product that meets their needs.
There are also differences as it pertains to warranties and returns, follow-up visits, and routine cleaning and maintenance.
New York State Office for the Aging Director Greg Olsen said, “Over-the-counter hearing aids are an option newly available for many consumers struggling with mild to moderate hearing loss. As with any major purchase – especially one that may be necessary to support quality of life – it’s important to make an informed decision that suits your specific needs and expectations when it comes to fittings, maintenance, and other factors.”
More information can be found on the Food and Drug Administration’s website.
