POUGHKEEPSIE – Dutchess County Executive Marcus Molinaro joined local leaders Thursday to celebrate refurbishments to the Dutchess County Department of Community and Family Services (DCFS) main office, located at 60 Market Street in the City of Poughkeepsie, as well as recent milestone accomplishments in service provision.
A newly renovated entrance and reception area, self-serve kiosks and a state-of-the-art fair hearing conference room are among the refurbishments that have been recently completed, all to enhance the customer experience and expedite clients’ transactions, noted Molinaro.
“I once waited on line at the Department of Social Services for food stamps,” Molinaro said. “I know how important it is to make sure we are accessible and as efficient as possible in helping people in their time of need. We have made technological improvements, customer-oriented improvements and physical improvements to the entryway and the reception area because we want to be able to serve residents as effectively as possible. What the department provides in this place is help when families and individuals need it most, but also the opportunity to improve their lives and we provide hope.”
In addition to utilizing the historic facade of the building, the renovations also provide for improved ADA accessibility, better flow in the reception area, which handled almost 81,000 transactions last year, and digital screens which provide clients current information about DCFS programs and services.
In addition to the main office in Poughkeepsie, DCFS maintains satellite offices in Millbrook (Eastern Dutchess Government Center, 131 County House Road) and Beacon (223 Main Street, 1st Floor).
