POUGHKEEPSIE – During the current pandemic, customers of Central Hudson Gas & Electric Corp. are reminded that the utility company is operating as an essential business and is ready to respond to urgent matters and emergencies.
“We are committed to supporting our customers during this challenging time,” said President and C.E.O. Charles Freni. “Customers are encouraged to contact us in the event of an electrical or natural gas emergency, such as reporting a natural gas odor or for electrical issues that require immediate attention,” he said. “Our responders are equipped with personal protection equipment to keep our customers and themselves safe should they need to enter a home or building. For the safety and security of our communities, it is important that customers continue call us for their urgent needs.”
Freni said that while the utility will respond to any and all emergencies, customers are asked to postpone any non-urgent work until health officials lift current restrictions. “We want to balance our resources so that utility personnel is available to safely maintain the electric and natural gas systems that our customers, perhaps now more than ever, depend upon, and attend to emergencies should they arise,” he said.
Central Hudson has temporarily suspended field collections-related activities, including service disconnections, to lessen any hardship caused by the COVID-19 pandemic. Customers who have concerns about bill payment or other Central Hudson services are encouraged to reach out using Central Hudson’s online “webchat” feature, via email through the “Contact Us” page on the website, or by phone at 845-452-2700. For payment assistance options, visit www.CentralHudson.com/account-resources/assistance-programs/.