ALBANY – Hudson Valley utility companies received a mixed bag of reviews from the State Public Service Commission on Thursday for meeting or failing to meet 2023 customer service standards.
Utilities that failed to meet at least one of their metrics include Central Hudson Gas and Electric Corporation and New York State Electric and Gas Corporation.
Orange and Rockland Utilities and Veolia Water New York, Inc. each met or exceeded their customer service performance measures established within their respective rate plans.
The PSC said Central Hudson failed to meet all three of its customer service metrics, resulting in a negative review adjustment of $3.8 million while NYSEG failed to meet all four of its metrics resulting in a negative revenue adjustment of $11.4 million.
Utility failure to meet these targets results in financial penalties or negative revenue adjustments that reduce a utility’s return on equity and are automatically credited to customers under each utility’s respective rate plan or deferred until the next rate case.
