KINGSTON – The State Public Service Commission is going to launch an official investigation into Central Hudson Gas and Electric’sCentral Hudson Gas and Electric’s customer information system implementation and bill practices.
The investigation comes following a formal request by Ulster County Executive Patrick Ryan, who under state law has the authority to call for one.
“This is an urgent issue for countless residents across Ulster County who have been severely impacted by the failed implementation of Central Hudson’s new billing system, which was compounded by unexpected and unprecedented bill surges,” said Ryan. “I want to thank DPS for their immediate attention to this matter, and to reassure Ulster County residents that their concerns are being taken very seriously by my office.”
He urged residents to submit official complaints to the commission via the DPS webportal. .
Individuals unable to access a computer to file a complaint can call the Ulster County Recovery Service Center at 845-443-8888. It is anticipated the state investigation will go on for several months.
