PEARL RIVER – Orange & Rockland (O&R) customers who lost power for three consecutive days (72 hours) or more due to Tropical Storm Isaias will receive a one-time credit, resulting in a reduction on bills issued between October and November 2020, the company announced Friday afternoon.
This one-time credit will offset fixed-monthly customer charges based on 30 days of service. Credit will be based on a pro-rata reduction in 30-day fixed charges based on customers’ average outage duration. Additionally, lower energy consumption due to the outage also will result in reduced charges.
Residential customers will receive a $2.60 to $5.85 credit against the $19.50 monthly customer charge depending on outage length, while small and medium-size business customers will receive $2.27 to $8.17 against the $21.00 monthly charge. Larger commercial customers will receive similar credits based on service classification.
The monthly delivery-charge reductions are in addition to company reimbursements announced on August 8 for food and prescription medicine spoilage for those enduring a two-day-or-more power loss because of Tropical Storm Isaias.
