NEWBURGH – On the first day of online learning for students in the Newburgh Enlarged City School District (NECSD), many students and instructors were unable to log in to their computers.
Early Tuesday morning, NECSD used social media to warn of the outage with a post saying “Due to systems in the northeast experiencing high volume as school districts throughout the area return to virtual learning this morning, scholars and educators may experience delays logging into their device and/or the Launchpad. Thank you for your patience as we work with the appropriate people to resolve these issues as quickly as possible. If your child was already logged in they may still have access. Any new login attempts will most likely fail.”
A spokesperson for the district responded to an inquiry about the outage, saying “Our district did experience an outage of one of its core services with “Classlink” today. Classlink is the dashboard by which all students access district assigned software. The Classlink outage also affected other densely populated cities nationally. The outage started at 8:55 AM. This resulted in some students, who had logged on prior to that time or who had been logged in from the previous day, being able to access their classes while those who logged in later than that timeframe to not be able to access the system.”
The district indicated that their Technology Department was in contact throughout the day with Classlink and the company assured NECSD they are working on the problem.
“Our faculty and staff have gone through more than 1,000 hours of professional development to hone their skills and expertise specifically for virtual learning. Once these issues are resolved, we know our faculty and staff are prepared to provide a quality education to all of our scholars through our virtual applications,” said Cassie Sklarz, Ed.D., Communications Strategist for NECSD.
According to Sklarz, A majority of teachers and students reported a very positive experience on the first day of education in the pandemic era.
