Metro-North strategic plan emphasizes comfort, safety; positive train control by end of year

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NEW YORK – Metro-North Railroad President Catherine Rinaldo unveiled the new strategic plan to the MTA’s oversight committee on Monday.
The plan has primary focuses, she said.
“Our mission is to be a safe, reliable and efficient railroad providing regional mobility and excellent customer service,” Rinaldo said.
The plan includes establishing an ambassadors’ program at stations, improved station cleanup, customer communications and cell coverage on trains, particularly on the Upper Hudson and Upper Harlem lines, she said. Installing heated platforms at certain stations is also on the table.
Rinaldi said positive train control should be in full compliance by the end of the year.
Going forward, she said the agency plans on replacing its locomotives, will explore multi-level passenger coaches and constructing a mid-point yard and siding on the West of Hudson for improved service on the Port Jervis Line.