Learn by doing
TOWN OF THOMPSON – The Resorts World casino opens in just over six months. To prepare for the 600-plus dealers that will be needed Resort’s World Catskills opened their series of free dealer schools this week.
On Wednesday, local media were given an opportunity to tour the Thompson-based school and interact with students, as well as the accredited gaming instructors who teach them. In addition to the Monticello area location, there will also be schools opening in Ellenville and New Windsor, adjacent to Stewart Airport.
All of the training, which according to Empire Resorts Inc. Executive VP of Corporate Relations Charles Degliomini is normally at the expense of the trainee, is free of charge. The schools will teach students how to properly handle “checks,” which are essentially the game chips, and how to perform the entire gamut of table games, including Blackjack, Pai Gow Poker, Pai Gow tiles, Roulette and others.
In addition to the training being free, one student said it is also quite doable for a working person to accomplish in their spare time. Anthony Ramos, who is a Sullivan resident and currently works at Monticello Raceway and Casino, said although to finish training for just one game takes six weeks and one must learn multiple games, the schedule was flexible, allowing him the ability to fit it in with his full-time work schedule.
“For me, it’s Monday through Thursday, five hours a day, in addition to working,” said Ramos about his personal gaming school schedule. “I definitely would suggest anyone out there who is fearful of having job and not being able to do this, they should do it. It’s a great career opportunity and to have it under your belt and take it anywhere you might want to go and be part of a great organization like Resorts World, it’s a win-win.”
Degliomini said although they are encouraging people to sign up for the school, attending and becoming certified does not guarantee a position when the resort casino opens. He said they are looking for certain characteristics in their dealers, the foremost being that they are good with people.
“First, people believe that they need to have some kind of engineering degree to be a table-game dealer, or have some very specific math skills. That’s not the case, but we do look for people who have good hospitality skill-sets: people who understand customer service. In our business, we never get a second chance to make a first impression, so we want people who are outgoing and who can engage with our customers.”
Each one of the schools will have an open-house every Friday from 1 p.m.
to 3 p.m. Anyone, who is interested in becoming a table-game dealer, is
encouraged to visit for more information, or can receive information from
the Resorts World Catskills website.