Verizonihs attempting to correct
a problem that has apparently knocked out 911 emergency reporting phone
lines in Dutchess and Putnam counties.
Landline phone users in the 845 area code cannot connect with the county
911 dispatch centers.
The City of Poughkeepsie 911 center has had service restored.
To report an emergency in Dutchess County:
To connect with the Dutchess County E-911 Center, dial the 7 digit emergency
phone number (845) 471-1414. All calls made to this number route directly
into the Dutchess County E-911 Center. Cell phones can be used to dial
911; however, cell phones are routed to the closest 911 center depending
To report an Emergency in the City of Poughkeepsie, dial (845) 451-4000
to connect with the City of Poughkeepsie 911 dispatch center.
The outage does not affect residents in the Town of Northeast or Pine
Plains, which are located in the 518 area code. Landline 911 service has
been tested and is working properly in the 518 area code.
Dutchess County Department of Emergency Response is working closely with
Verizon to identify the cause of the service disruption that has also
impacted Putnam and Westchester counties.
In the event of an emergency, Putnam County callers should call the sheriff’s
office at 845-225-4300 or the State Police at 845-677-7300.
The county 911 center may also be contacted at 845-225-4860 or any local
police department — Carmel PD at845- 628-1300; Kent PD at 845-225-4600
or Cold Spring PD at 845-265-3407.
The cause of the 911 outage is unknown and officials don’t know when
service will be restored.